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Ignoring customers is allowed, on one condition

Ignoring customers is allowed, on one condition

Ignoring what users tell you is allowed in a new market. The condition is that the reason gets said out loud. The trouble: every...
Surveys as intervention, not instrument

Surveys as intervention, not instrument

Asked whether we plan to buy something, more of us buy it. Asked about something we already dislike, fewer of us do it. The...