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Voss tactics work once — relationships aren't once

Voss tactics work once — relationships aren’t once

The emotional read wins the room. It was built to win it once. Run it weekly on the same person and the wins start...
an empty wooden chair drawn back from a bare table

Never Split the Difference argues the feeling comes before the argument

Chris Voss's Never Split the Difference argues we negotiate the feeling before the facts, because reasoning follows reaction. It wins the room built for...